Change or Cancel Order
Yes, but only within a short time window. At Bllmen, order changes — including updated measurements — can be requested within 12 hours after payment. After this period, tailoring begins and changes are usually no longer possible.
To request a change, please contact our Customer Service team as soon as possible and include your order number along with the corrected measurements. If the request is accepted, the delivery time may be slightly adjusted and we will confirm the update once it has been applied.
Please note that express or priority orders may enter production immediately, which means changes might not be possible even within the 12-hour window. If your order is still in progress and has not yet entered production, you may also be able to update the measurements directly from the order details page, ensuring the changes apply to that specific order. Updating only your general measurement profile will not modify an order that has already been placed.
Yes, you can request to change the design, extras, or fabric of your order within 12 hours after payment for standard orders. After this period, production begins and changes are usually no longer possible.
To request a change, you can manage it online or contact our Customer Service team as soon as possible with your order number and the exact modification you would like to make (for example, a different fabric or design detail). Please note that express or priority orders enter production immediately, so changes cannot be made for those orders.
If the new fabric or design has a different price, we will process the price difference before confirming the update. If the new option costs more, we will send a payment request; if it costs less, the difference will be refunded. Once reviewed, our team will confirm whether the change can be applied. Approved changes may slightly affect the delivery timeline.
Changes to your order are only possible within 12 hours after payment. After this period, production begins and no further modifications can be made.
It is not possible to add new items directly to an existing order. If you would like to purchase an additional product, please place a new order. If both orders are still in production and have not yet shipped, our team may be able to merge them into one shipment.
If you need to remove an item or request assistance, please contact our Customer Service team as soon as possible after payment and include your order number along with the details of your request. Please note that express or priority orders cannot be modified, as production begins immediately after the order is placed.
Yes, you can request to cancel your order within 12 hours after payment. After this period, production begins and cancellations are no longer possible.
To request a cancellation, you can cancel the order online before the deadline or contact our Customer Service team as soon as possible with your order number and cancellation request. Please note that express or priority orders cannot be canceled, as production starts immediately after the order is placed.
If your cancellation request is approved, your payment will be refunded to the original payment method. Once production has started or the order has been shipped, the order cannot be canceled or refunded.
Changes are only possible before production begins. Once tailoring has started, the order details are locked and can no longer be modified.
For standard orders, you may request changes or cancellations within 12 hours after payment. Express or priority orders enter production immediately, so they cannot be changed or canceled.
After tailoring begins, no further edits can be made to measurements, fabrics, or design details. You can check the current status of your order under Account → Orders or in your order confirmation emails.
Yes, in some cases Bllmen can merge two orders into one shipment, but only before shipping and if both orders are at the same production stage.
To request a merge, please contact our Customer Service team as soon as possible and include both order numbers. Both orders must still be in production and not yet dispatched. Once any order has been shipped, merging is no longer possible.
Please note that merging orders may slightly affect the delivery timeline, depending on production progress and carrier schedules. For group or wedding orders, we recommend contacting our team before placing the orders so we can help coordinate the delivery arrangements.
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