Shipping & Tracking (post-purchase)
Once your order has shipped, we cannot directly change the delivery date. However, you can contact our Customer Service team, and we will assist you in coordinating with the carrier to explore possible options.
If your tracking shows Delivered but you haven’t received your parcel, please follow these steps before contacting us.
First, double-check your delivery details to ensure the shipping address on your order matches the address shown on the carrier’s tracking page. Next, check nearby locations such as neighbors, reception desks, or your building’s delivery points, as carriers sometimes leave parcels in safe places or with nearby recipients. It’s also recommended to wait 24 hours, since tracking updates occasionally mark a parcel as “Delivered” before it actually arrives.
If your parcel is still missing after 24 hours, contact our Customer Service team within 7 days of the delivery date shown on tracking. Please include your order number, a brief description of the issue, and any documents or confirmation from the carrier if available. Our team will open an investigation with the carrier and may request a signed non-receipt declaration to support your claim.
You can track your order as soon as it ships. A tracking link will be sent automatically to your email and is also available in your Bllmen account.
You can find the tracking information in your shipping confirmation email or under Account → Orders on our website once your parcel has been dispatched.Please note that it may take up to 24 hours for the tracking link to show movement after shipping, depending on the carrier.
We work with major international couriers such as DHL, FedEx, and regional partners based on your destination.
How can I contact you?